100% Call Coverage
Every agent call audited every week — not the 5% sample your QA team can manage manually.
About The Heartbeat
Call QA-as-a-Service, built for India
We audit every agent call for collections, NBFC and lending contact centres. Analysts and AI review every recording in Hindi, English and Hinglish — and a weekly PDF report lands in your inbox every Monday at 11am IST.
100%
of calls reviewed every week
48 hr
report delivery SLA
670+
risk behaviour tags
₹0.75
per audited minute
What makes us different
Built for the way Indian contact centres actually run
Analyst-Verified
Trained analysts review every AI flag in Hindi, English & Hinglish before it reaches your report.
Data Stays in India
Hosted on AWS ap-south-1 (Mumbai). Built for RBI compliance reviews.
The Team
Built by contact-centre operators
A small team of QA operators, compliance specialists and AI engineers — all focused on Indian collections, NBFC and lending operations.
Operations Lead
Pilot onboarding & client success
Head of Analyst Team
QA analyst training & verification
Head of AI
Speech, NLP & risk modelling
Compliance Lead
RBI fair-practice frameworks
Engineering Lead
Ingestion, processing & reporting
Founder
Indian contact-centre operations
Who we work with
Indian collections, NBFCs and lending BPOs with 80–500 agents
Teams under RBI compliance pressure, currently sampling 5–10% of calls manually, who want proof — not a dashboard to learn.
Book a DemoStart with a 2-week paid pilot at ₹50,000.
Send 10,000 minutes. Get one full report.