About The Heartbeat

Call QA-as-a-Service, built for India

We audit every agent call for collections, NBFC and lending contact centres. Analysts and AI review every recording in Hindi, English and Hinglish — and a weekly PDF report lands in your inbox every Monday at 11am IST.

Book a Demo How it works

100%

of calls reviewed every week

48 hr

report delivery SLA

600+

risk behaviour tags

languages — Hindi, English & Hinglish

How we work

Built for the way Indian contact centres actually run

◎

100% Call Coverage

Every agent call audited every week — not the 5% sample your QA team can manage manually.

✓

Analyst-Verified

Trained analysts review every AI flag in Hindi, English & Hinglish before it reaches your report.

⛨

Data Stays in India

Hosted on AWS ap-south-1 (Mumbai). Built for RBI compliance reviews.

The team

Built by contact-centre operators

Operations Lead

Onboarding & client success

Head of Analyst Team

QA analyst training & verification

Head of AI

Speech, NLP & risk modelling

Compliance Lead

RBI fair-practice frameworks

Engineering Lead

Ingestion, processing & reporting

Founder

Indian contact-centre operations

Who we work with

Indian collections, NBFCs and lending BPOs with 80–500 agents

Teams under RBI compliance pressure, currently sampling 5–10% of calls manually, who want proof — not a dashboard to learn.

Book a Demo

Start here

See it on your own calls.