Browse articles, product pages and resources across The Heartbeat.
Our transcription and NLP models handle code-switched Indian conversations natively. Analysts review every flag in the language it was spoken in — no translation layer in the middle.
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Whether your dialer writes mono or stereo recordings, send them in. The Heartbeat processes both — splitting speakers, attributing flags to the right party, and feeding the agent leaderboard accurately.
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Every agent ranked by compliance score for the week, with the specific flags they triggered and analyst notes attached. Your supervisors know exactly who to coach — and what to coach them on.
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The industry standard is sampling 5–10% of calls manually. We audit 100% every week. Here is what that changes for collections, NBFC and lending operations — and for RBI compliance reviews.
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Executive summary, severity scorecard, critical calls, agent leaderboard, coaching notes, week-over-week trends, recommended actions, customer callback list. A walkthrough of every section your QA Head will see on Monday at 11am IST.
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AI on its own produces noise. Our analysts review every flag — listening to the call, checking the context, writing a two-sentence note. Nothing unverified reaches your weekly report.
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All recordings, transcripts and derived data are processed and stored on AWS ap-south-1 (Mumbai). Sensitive details are redacted from transcripts. Access is restricted to your assigned analyst team.
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