Browse articles, product pages, and resources across The Heartbeat.
Our transcription and NLP models handle code-switched Indian conversations natively. Analysts review every flag in the language it was spoken in — no translation layer in the middle.
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Whether your dialer writes mono or stereo recordings, send them in. The Heartbeat processes both — splitting speakers, attributing flags to the right party, and feeding the agent leaderboard accurately.
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Every agent ranked by compliance score for the week, with the specific flags they triggered and analyst notes attached. Your supervisors know exactly who to coach — and what to coach them on.
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The industry standard is sampling 5–10% of calls manually. We audit 100% every week. Here is what that changes for collections, NBFC and lending operations — and for RBI compliance reviews.
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Executive summary, severity scorecard, critical calls, agent leaderboard, coaching notes, week-over-week trends, recommended actions, customer callback list. A walkthrough of every section your QA Head will see on Monday at 11am IST.
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AI on its own produces noise. Our analysts review every flag — listening to the call, checking the context, writing a two-sentence note. Nothing unverified reaches your weekly report.
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All recordings, transcripts and derived data are processed and stored on AWS ap-south-1 (Mumbai). Sensitive details are redacted from transcripts. Access is restricted to your assigned analyst team.
Read moreConnect your call storage. AI processes every call overnight. Analysts verify every flag. A weekly PDF report lands in your inbox every Monday at 11am IST. No dashboard, no software to learn.
Read moreSend recordings from S3, Google Drive, OneDrive, Box, Dropbox or a direct pull from your dialer. One-time setup, about 20 minutes. Hosted on AWS ap-south-1 (Mumbai).
Read moreTell us about your call volume and current QA setup. We will reply within one business day to set up a demo and walk you through a sample report.
Read moreTerms governing the use of The Heartbeat's Call QA-as-a-Service. Service tiers, pilot terms, customer responsibilities, and audit scope.
Read moreHow The Heartbeat collects, processes and protects call recordings and customer data. Hosted on AWS ap-south-1 (Mumbai). Your data stays in India.
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