Most asked questions

A weekly PDF report in your inbox at 11am IST. Executive summary, severity scorecard (Intolerable / Substantial / Moderate / Tolerable), critical calls with analyst notes, agent leaderboard, coaching and recognition, compliance trends, recommended actions, a customer callback list, and a department risk summary. No dashboard, no logins, no software to learn.

We audit 100% of agent calls every week — not the 5–10% an internal QA team can reach manually. Risk does not hide in the calls you did not check. Every flag is also verified by a trained human analyst before it reaches your report, so what your supervisors act on is real, not algorithmic noise.

Yes — natively. Our transcription and NLP models are trained on code-switched Indian conversations, and our analysts review every flag in the language it was spoken in. There is no translation layer in the middle, so context and intent do not get lost.

You connect your call storage once — S3, Google Drive, OneDrive, Box, Dropbox or a direct pull from your dialer. Setup takes about 20 minutes. All recordings and derived data are processed and stored on AWS ap-south-1 (Mumbai). Your data stays in India.

Yes. Send us a batch of last week's calls and you will get the same full QA report you would receive in production, so you can decide after reading it.

Sensitive details such as customer names, account numbers and ID numbers are redacted from transcripts. Hosting is on AWS ap-south-1 (Mumbai), so recordings never leave India. Access to your data is restricted to the analyst team assigned to your account.

Yes. Every audited call gives you a complete evidence trail — severity-graded findings, week-on-week trends, analyst notes, and agent-level scores — covering fair-practice language, script adherence and threatening-language patterns that RBI reviews focus on. We do not claim HIPAA or PCI certification.