01 Connect your call storage
S3, Google Drive, or direct dialer. One-time setup, about 20 minutes. Your recordings flow into our processing queue every night — no integration sprint, no agent login.
How it works
Send us your recordings. We send you a report.
Call QA-as-a-Service for Indian contact centres. Your analysts and AI review every recording overnight — in Hindi, English or Hinglish. Every Monday at 11am IST your QA Head receives a PDF with every violation, every coaching opportunity, and every recommended action. No dashboard, no software to learn.
The process
From your storage to your inbox
01 
02 AI processes every call overnight
Every recording transcribed in Hindi, English or Hinglish, risk-scored, and tagged automatically across 600+ behaviour categories. 100% coverage — not the industry standard 5% sampling.
03 Analysts verify every flag
Trained analysts review every AI flag before it reaches your report — listening to the call, checking the context, and writing a two-sentence note. Nothing unverified gets through.
04 Report in your inbox Monday 11am IST
A weekly PDF report. Every violation, every coaching moment, every recommended action — graded by severity. No dashboard to log into, no workflows to learn.
The report
What lands in your inbox every Monday
Page 1 of the report
Department Score
The first page of every weekly report gives your Head of Operations the department call score across all audited calls — opening, handling and closing — plus how many agents need attention and the single action to take first. It closes with the five things that matter on every call, each graded fine, small or serious. No charts to interpret, no dashboard to navigate. Just the headline your leadership needs.
Why us
Built for Indian contact centres and compliance leaders
100% Call Coverage
Every agent call audited every week — not the 5% sample your QA team can manage manually. Risk does not hide in the calls you did not check.
Smarter Agent Coaching
Our analysts surface the specific calls, agents, and behaviours your supervisors should act on this week — ranked by severity, with the analyst note attached.
No Software to Learn
No dashboard, no admin workflows, no agent logins. A weekly PDF report arrives in your inbox every Monday at 11am IST. Forward it, act on it, file it.
Dialer & Storage Agnostic
Send recordings from S3, Google Drive, OneDrive, Box, Dropbox or a direct pull from your dialer. Mono or stereo. One-time setup, about 20 minutes.
Data Stays in India
Hosted on AWS ap-south-1 (Mumbai). Your recordings never leave the country. Sensitive details such as names, account numbers, and ID numbers are redacted from transcripts.
Built for RBI Compliance
Monitor script adherence, fair-practice language, and the specific call behaviours Indian regulators care about. Every audited call gives you the evidence trail reviews demand.