Every call · Every agent · Every Monday Analysts and AI review every recording you send — in Hindi, English and Hinglish — and hand your QA head a prioritised report, not a dashboard to learn.
2-week pilot — send 10,000 minutes of last week's calls, get a full QA report in 5 business days.
Most collection floors run QA the same way: a supervisor pulls a handful of calls each week and scores them by hand. It feels like quality control. What it produces is a confident opinion about a sliver of the week — and silence about the rest.
5%
of calls a manual QA team can realistically reach in a week
95%
of conversations nobody listens to — where the risk actually sits
0
evidence you can hand a regulator for the calls never reviewed
The call that triggers a complaint is almost never the one you sampled.
No sampling debate, no separate compliance review. One analyst team grades every call on all five perspectives and hands you a single ranked list.
Book a DemoEvery audited call is scored on the same five perspectives and graded fine, small or serious — so a week's worth of risk sorts itself before anyone opens the report.
Script compliance, mandatory disclosures and fair-practice language, checked on every call.
Threatening language, missing disclosures and off-script promises — graded by severity, with the exact sentence attached.
How the agent actually sounded — not how the call was logged afterwards.
Aggression, impatience and dismissiveness surfaced per agent, so coaching targets behaviour rather than opinion.
The moments a call should have been escalated, and whether it was.
Disputes, hardship claims and repeat-contact complaints tracked through to how the agent responded.
Whether the customer left the call with an answer or with a reason to call again.
Unresolved calls surface as repeat-contact risk before they become a complaint-volume problem.
Dissatisfaction detected in the conversation itself, not in a survey nobody fills in.
Four-week trend per department, so a deteriorating floor is visible while it is still fixable.
A live view of what we check on every recording you send — graded, verified and evidenced.
Risk behaviour tags
600+
applied to every call
CoveredLanguages
Multilingual
Hindi · English · etc.
CoveredReview perspectives
5
graded on every call
CoveredSeverity grades
3
fine · small · serious
CoveredAudio formats
2
mono and stereo
CoveredStorage sources
6
Drive, S3, Dropbox, GCP, Wasabi, Box
CoveredReport delivery SLA
48 hr
from batch close
CoveredAnalyst-verified flags
100%
nothing unchecked ships
CoveredRecordings arrive from wherever you already store them — S3, Google Drive, OneDrive, Box, Dropbox, or a direct pull from your dialer. Mono or stereo, either is fine.
See integrationsPoint us at the bucket or folder your dialer already writes to. From the next night on, new recordings enter the queue on their own — nobody on your side uploads anything.
Each call is scored on how it actually went — overall sentiment, the emotion mix across the period, and separate reads for the agent and the customer.
No integration ready yet? Drop the files in directly and the same audit runs on them. Mono or stereo, whatever your dialer produced — the weekly report looks identical either way.
01 ~20 minutes, once
Point us at S3, Google Drive, OneDrive, Box, Dropbox or your dialer. Recordings flow into our queue overnight — no agent login, no integration sprint.
02 Overnight, every night
Every recording transcribed, risk-scored and tagged across 600+ behaviour categories. Full coverage, not a 5% sample.
03 Before anything ships
Trained analysts review every AI flag in the language it was spoken in. Nothing unverified reaches your report — no false-positive noise.
04 Monday, 11am IST
A prioritised PDF: every violation, every coaching moment, every recommended action, each with an owner and a date.
100%
Calls reviewed
48 hr
Report SLA
600+
Risk tags
2 wk
Pilot to proof
Page 1 of the report
Page one gives your Head of Operations the department call score across all audited calls, how many agents need attention, and the single action to take first — then the five things that matter on every call, graded fine, small or serious. No charts to interpret — just the headline.
A weekly PDF report in your inbox at 11am IST. Executive summary, severity scorecard (Intolerable / Substantial / Moderate / Tolerable), critical calls with analyst notes, agent leaderboard, coaching and recognition, compliance trends, recommended actions, a customer callback list, and a department risk summary. No dashboard, no logins, no software to learn.
We audit 100% of agent calls every week — not the 5–10% an internal QA team can reach manually. Risk does not hide in the calls you did not check. Every flag is also verified by a trained human analyst before it reaches your report, so what your supervisors act on is real, not algorithmic noise.
Yes — natively. Our transcription and NLP models are trained on code-switched Indian conversations, and our analysts review every flag in the language it was spoken in. There is no translation layer in the middle, so context and intent do not get lost.
You connect your call storage once — S3, Google Drive, OneDrive, Box, Dropbox or a direct pull from your dialer. Setup takes about 20 minutes. All recordings and derived data are processed and stored on AWS ap-south-1 (Mumbai). Your data stays in India.
Yes — start with a 2-week pilot. Send 10,000 minutes of last week's calls. In 5 business days you will have a full QA report, and you can decide from there.
Yes. Every audited call gives you a complete evidence trail — severity-graded findings, week-on-week trends, analyst notes, and agent-level scores — covering fair-practice language, script adherence and threatening-language patterns that RBI reviews focus on. We do not claim HIPAA or PCI certification.
More detail on the full FAQ page.
Send 10,000 minutes of last week's calls. In 5 business days you'll have a complete QA report covering every one of them.
No dashboard to learn · Data stays in India (AWS ap-south-1)
