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The Heartbeat

Every collection call reviewed. Every risk caught.

Send us your agent call recordings. Our analysts + AI review every single one. You get a prioritised report — not a dashboard to learn.

Start with a 2-week paid pilot at ₹50,000

Book a Demo

Send 10,000 minutes of last week's calls. In 5 business days you'll have a full QA report.

Heartbeat Analytics Dashboard
Mobile Call Interface
User Profile Header Analytics Overview Dashboard Total Calls Analytics Risk behaviour tag overlay

Overview

The Heartbeat is Call QA-as-a-Service.

• 100% call coverage — not 5% sampling

• Analysts verify every AI flag

• Weekly PDF report — no dashboard

How It Works Features

We audit every agent call. Our analysts review every AI flag. You get a prioritised weekly report — not a dashboard to learn.

Why The Heartbeat

What you get every Monday

Agent Leaderboard, Every Monday

Agent Leaderboard, Every Monday

Every agent ranked by compliance score, alongside the specific flags they triggered that week. Your supervisors know exactly who to coach — and what to coach them on — before the next shift.
Mono and Stereo Recordings

Mono and Stereo Recordings

Send us recordings in whatever format your dialer or call storage produces. We handle mono and stereo, S3, Google Drive or direct dialer pulls. One-time setup, 20 minutes.
Hindi, English & Hinglish

Hindi, English & Hinglish

Native processing of code-switched Indian conversations — no translation layer in the middle. Our analysts review every flag in the language it was spoken in, so context and intent aren't lost.

Process

How It Works

01
Connect your call storage

S3, Google Drive, or direct dialer. One-time setup, 20 minutes. Your recordings flow into our processing queue overnight — no agent login, no integration sprint.

Connect your call storage
AI processes every call overnight
02
AI processes every call overnight

Every recording transcribed, risk-scored, and tagged automatically across 670+ behaviour categories. 100% coverage — not the industry standard 5% sampling.

03
Analysts verify every flag

Trained analysts review every AI flag — in Hindi, English or Hinglish, depending on the call. Nothing unverified reaches your report. No false-positive noise.

Analysts verify every flag
Report in your inbox Monday 11am IST
04
Report in your inbox Monday 11am IST

Weekly PDF report. Every violation, every coaching moment, every recommended action — organised by severity. No dashboard to log into, no software to learn.

The Report

A weekly PDF report, every Monday at 11am IST

Executive Summary section of the weekly report

Page one tells your Head of Operations exactly what mattered this week: the top finding across all calls, the trend versus last week, and the recommended action. No charts to interpret. Just the headline.
Platform Integrations

Integrations

Send recordings from wherever you store them

S3, Google Drive, OneDrive, Box, Dropbox, or a direct pull from your dialer. One-time setup, about 20 minutes — then your recordings flow into our processing queue every night. No agent login, no integration sprint.

Why Us?

Built for Indian collections and compliance leaders

Proof of Compliance

Proof of Compliance

Every call audited gives you the evidence trail Indian regulators expect — severity-graded findings, week-on-week trends, and a complete audit record for RBI reviews.

RBI READY
Smarter Agent Coaching

Smarter Agent Coaching

Stop coaching from a 5% sample. Our analysts surface the specific calls, agents, and behaviours your supervisors should act on this week — ranked by severity.

No Software to Learn

No Software to Learn

No dashboard, no workflows, no admin overhead. Your QA Head receives a weekly PDF report every Monday at 11am IST. Forward it, act on it, file it.

By the numbers

From ₹0.75 per audited minute. Every call. Every week.

0%
of calls reviewed every week
0 hr
report delivery SLA
0+
risk behaviour tags