Switch The Language
The Heartbeat is an AI/ML-enabled Call Analytics solution for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.
Audit, Analyze, Aggregate and coach your agents phone calls. All in one platform.
Your VIP Pass to Unlock the Mystery
Get started with a quick trial, no credit card is required. Get your report in your email.
• Speech Analytics Software
• Quality Assurance Software
• Call Coaching Software
The Heartbeat is an AI/ML-enabled Call Analytics solution for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.
Heartbeat establishes seamless connections with communication platforms, CRMs, and data repositories, enabling the collection of your agents' call recordings and metadata with utmost efficiency and accuracy.
Heartbeat utilizes advanced Machine Learning and Artificial Intelligence techniques to accurately transcribe phone conversations with your agents and assess emotional nuances. It then automatically examines the call content and data, following the guidelines you establish, to provide insightful analysis.
Heartbeat empowers you with valuable insights extracted from a vast collection of customer phone calls. These insights serve as a catalyst for enhancing agent performance, optimizing your products, reducing friction, and deepening your understanding of your customers.
Heartbeat provides all of the tools you need to improve your agents conversations with customers. Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
To improve productivity
Call SummarizationResult
Call Quality ScoreCall analytics
Conversation InsightsAnalytics
Post Call AnalyticsHarness the power of AI to unlock invaluable insights for your contact center, driving improved business outcomes, agent performance, and customer satisfaction. In stark contrast to the industry norm of analyzing a mere 5-10% of calls through labor-intensive methods like surveys and random call sampling, our solution revolutionizes the process.
Our Call Quality Score goes beyond simple metrics – it delves into the heart of your interactions, assessing not just technical aspects but also the substance of the conversation. It’s more than just monitoring; it’s about understanding the true worth of each dialogue.
ML enables real-time speech-to-text and NLP analysis during calls to reveal conversation insights such as sentiment, detected issues, and speech characteristics. These insights can be integrated into call analytics applications.
Gain AI-powered contact center insights to improve business outcomes, agent performance, and customer satisfaction. On an average, contact centers analyse only 5-10% calls, throughmanual efforts like surveys, and random call sampling.
Our product offers a convenient feature where users can easily fetch their call records through popular cloud drives such as Google Drive, OneDrive, Box, and Dropbox. By integrating with these cloud services, users can analyze their call data without the need for manual uploads.
Identify call drivers, emerging trends, call categorizations, product improvement opportunities, etc to improve decision-making by extracting detailed conversation insights.
Boost agent productivity and enhance customer experiences with our solution that analyzes call metrics and identifies training opportunities for supervisors
Our product helps identify opportunities for improving products, lowering costs, improving agent/customer retention & ultimately resulting in superior customer experiences.
it’s easy for marketers to brag about how great their product or service is. Writing compelling copy, shooting enticing photos, or even producing glamorous videos are all tactics
it’s easy for marketers to brag about how great their product or service is. Writing compelling copy, shooting enticing photos, or even producing glamorous videos are all tactics
GO TOP