Cloud Drive Integration for Analyzing Audio Files

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The Heartbeat is an AI/ML-enabled Call Analytics solution for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.

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Drive Integration

Analyzing Audio Files direct from cloud drives

We have integrated multiple drive services, including Google Drive, Google Cloud Storage (Bucket), Box, Dropbox, and OneDrive.

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Google Drive

Box

Dropbox

Google Cloud

How It Works

Smart Cloud Storage Integration

The main objective is to provide users with the ability to grant permission for accessing their drive accounts, fetch audio files from these drives, and we apply AI/ML algorithms to analyze the audio data, ultimately generating insightful reports

Here's how our cloud storage system integration works for different platforms.

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File Fetched

Platforms

Cloud Storage we Integrated

Google Drive

With our Google Drive integration, users can grant permission for our website to access their Google Drive accounts. Once permission is granted, our website utilizes the Google Drive API to fetch audio files stored in their Google Drive.

Dropbox

Through our integration with Dropbox, users can grant permission for our website to access their Dropbox accounts. Once authorized, we leverage the Dropbox API to fetch audio files from their Dropbox storage.

Box

Our integration with Box enables users to grant permission for our website to access their Box accounts. Once authorized, we can utilize the Box API to retrieve audio files stored in their Box accounts.

Google Cloud

By integrating Google Cloud Storage, we provide users with the option to store their audio files in a Google Cloud Storage bucket. Users can grant permission for our website to access their bucket, allowing us to retrieve the audio files for analysis.