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The Heartbeat is an AI/ML-enabled Call Analytics solution for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.
We have integrated multiple drive services, including Google Drive, Google Cloud Storage (Bucket), Box, Dropbox, and OneDrive.
The main objective is to provide users with the ability to grant permission for accessing their drive accounts, fetch audio files from these drives, and we apply AI/ML algorithms to analyze the audio data, ultimately generating insightful reports
Here's how our cloud storage system integration works for different platforms.
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