Last Updated: 12-12-2023


Welcome to “The Heartbeat”, a cloud-based application designed for contact centers. This Privacy Policy outlines how we collect, use, store, and protect your personal data. It applies to all features and services offered through our application.

Information Collection:

We collect personal information such as names, contact details, and billing information. For service delivery, we also collect call recordings, transcripts, and related data, either uploaded by users or fetched from connected cloud storage.

Use of Information:

The information collected is used to provide and enhance our services, including call analysis, reporting, agent performance tracking, and other features like sentiment analysis and call quality scoring.

Data Storage and Security:

We employ robust security measures to protect your data. Data may be stored and processed in locations outside of your country, always complying with global data protection standards.

User Rights and Choices:

You have the right to access, correct, or delete your personal data. We provide mechanisms for you to exercise these rights and opt out of certain uses of your data, like marketing communications.

Cookies and Tracking Technologies:

We use cookies and similar technologies for session management and to remember user preferences. Users can control these technologies through browser settings.

Data Sharing and Disclosure:

Data may be shared with third-party services for features like cloud integration and analytics. We disclose data only in compliance with legal obligations or with user consent.

Compliance with Laws:

We adhere to international regulations like GDPR and CCPA, alongside Indian data protection laws. We respond to lawful requests from authorities in compliance with these regulations.

International Users:

While we operate globally, all legal matters are subject to the jurisdiction of the Indian legal system. This policy adheres to Indian legal standards, alongside global data protection practices.

Changes to the Privacy Policy:

We reserve the right to modify this policy. Users will be notified of significant changes through the application or via email, in compliance with Indian legal requirements.

Contact Information:

For any privacy-related queries, including those in Indian jurisdiction, please contact us at

Legal Jurisdiction

All disputes, claims, or legal challenges related to “The Heartbeat” will be resolved under the jurisdiction of the Indian legal system.