Connecting your call storage, processing recordings, weekly report delivery — how The Heartbeat audit pipeline actually works.
Indian collection calls switch languages within a single sentence. The Heartbeat's analysts + AI handle Hindi, English and Hinglish natively — every flag verified before it reaches your weekly report.
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Every Monday at 11am IST you receive a weekly PDF report — executive summary, severity scorecard, critical calls, agent leaderboard, coaching notes, weekly trends, recommended actions, and a customer callback list. No dashboard to learn.
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