Introduction Step into a new era of call analytics with The Heartbeat’s pioneering Mono/Stereo Audio Analysis feature. In the dynamic world of customer service, clarity in communication is key. Recognizing the diverse nature of call recordings, we have innovatively designed…

Introduction Welcome to the future of call center analytics with The Heartbeat’s latest feature – Agent Performance Analytics. In a world where customer satisfaction is paramount, understanding and improving your agents’ performance is crucial. The Heartbeat offers a revolutionary approach…

Introduction In the age of customer-centric services, understanding your clients is the key to success. An essential piece of this puzzle lies in leveraging the data from your contact center. With The Heartbeat, a groundbreaking AI product, contact centers are…